Paper Jams

When paper jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

Watch the movie

• When a Support Code and a Message Are Displayed on Computer Screen:

  • For Windows:

    

  • For Mac OS:

    

    * The screen differs depending on the OS you are using.

• When a Support Code and a Message Are Displayed on Touch Screen:

  

To remove the jammed paper, see List of Support Code for Error (Paper Jams).

Note

• You can also search for details on resolving the errors indicated by the support code shown.

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